Refunds, explained clearly.

Crowned Rain memberships and digital purchases are generally non-refundable once a purchase has been completed and access to Premium content has been provided.

Before any payment is taken, the price is shown to you and you are asked to confirm your purchase. Please take a moment to check the plan and the amount at that point. If something looks wrong before you pay, stop and contact us first and we will help.

A request that fits one of the situations below may still be considered. Each one is looked at individually, and some need an investigation, so we cannot promise that every request will be approved. Where we can see a clear answer, we will give it to you quickly.

• A duplicate charge, or an accidental second purchase made in error.
• An incorrect charge caused by a billing or technical error.
• Payment was taken but Premium access was not provided, and the issue cannot be reasonably resolved.
• An unauthorized transaction, subject to appropriate investigation.
• A significant technical problem attributable to Crowned Rain that prevents reasonable use of the purchased service and cannot be resolved.
• Other exceptional circumstances, reviewed individually by Crowned Rain and Paddle.
• Any refund required by applicable consumer law.

Where it is necessary to investigate a request, we may ask you for reasonable supporting information. We only ask for what we genuinely need to understand what happened.

Cancelling a subscription prevents future renewal charges under the billing terms that apply to your plan. It does not refund a payment that has already been completed.

Crowned Rain Premium is bought as a one-time purchase for a fixed period, and it does not renew automatically, so in most cases there is no recurring charge to cancel. Your access simply continues to the end of the period you paid for, then your account returns to the free level. If your account does show an active plan with a cancellation option, using it stops future charges. It does not change a payment you have already made.

Payments for Crowned Rain are processed through Paddle, which acts as Merchant of Record. That means Paddle handles the transaction, issues your invoice, and returns any approved refund to your original payment method.

Because of this, refunds may also be subject to Paddle's processes, applicable payment rules, and consumer law requirements. Nothing in this policy limits the consumer protections you are entitled to where the law provides them.

Email us at hello@crownedrain.app and tell us what happened. It helps if you include:

• The email address associated with your Crowned Rain account.
• Your transaction or order information if you have it, such as an order ID or the date and amount of the payment.
• A short description of the reason for your request.
• Any relevant supporting information you can share.

You can also contact Paddle directly about your order at paddle.net. Whichever route you choose, we will work with you to reach a fair outcome and will tell you what we find.

Refund questions and everything else can reach Little Rain Studio at hello@crownedrain.app. We read every message ourselves.